What is the refund policy?
Hey Boss Babe, due to the nature of products and for sanitary reasons we DO NOT offer refunds. However, you have three days from the date you receive product to request an exchange. To receive an exchange, please make sure the product remains “untouched”, and the value of the exchange product must be of equal or greater value. We understand things happen, so please forward all questions/concerns to us.
What is the cancellation policy?
Hey Boss Babe, you have 24 hours from the time you placed your order to cancel the order, and receive a full refund. Orders can not be cancelled after the 24 hours time period, and your order will be shipped.
How many bundles of hair do I need?
Hey Boss Babe, if you are getting bundles between 14 to 18 inches, you will more than likely be needing two packs of hair. If you are getting 20 inches or longer, you will need three packs of hair. Please keep in mind Boss Babes that the longer the length of the hair, the shorter the wefts.
How do I maintain my hair?
Hey Boss Babe, we recommend using as little product as possible on your INVESTMENT. Remember Boss Babe, your hair is an INVESTMENT, manage it properly.
For our curly and wavy hair, use a spray bottle with water and conditioner.
Remember, DO NOT use alcohol based products on your hair as it drys out the hair.
How Long is Shipping?
Hey Boss Babe, shipping is usually 3 to 5 days. Your shipping fee will be processed when you are ready to check out. Included in your shipping total is your handling, packaging and postage fees. BILLING AND SHIPPING ADDRESSES MUST MATCH. Please confirm and finalize your shipping address before submitting your order. When orders are shipped, you will be notify via email. All orders are shipped via USPS, and will require a signature. If you are not home, your order will be kept at your local USPS office or station, and you will need proper identification to pick up your order.
Hey Boss Babe, thanks for showing interest in our products. As of now, we do not offer international shipping. Thanks for understanding!